TLCakes

Payment and Cancellation Policy

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Payment

We accept Cash, Check and Credit Card (Visa, MC and Discover)

50% Non-refundable deposit must be made at time of order

$25.00 Return check fee on any returned checks

 

Refunds

No Cash Refunds (In Store Credit Only)

Custom Cakes, Wedding Cake Orders and Cancellation Policy

Wedding Cake Policies

There is a $150.00 minimum order on all wedding cakes.

It is recommended to reserve your date with us at least 3-6 months prior to your wedding date.  Since we only accept a certain number of cakes per day, it's best to reserve early, especially for summer weddings.

A 50% non-refundable deposit is required to reserve your wedding date, which will be applied to your final balance. Final balance, and any adjustments to your order, 1 month prior to your wedding date.  Failure of the above may result in cancellation of your order.

If fresh flowers are needed for the cake, the bride/groom is responsible for arranging the placement of all fresh flowers with your florist.

Topper options such as bride and groom ornaments, flowers, bows, or monograms may be used. If a cake topper other than bows or candied flowers is going to be used, it is the responsibility of the bride/groom to get it to us one month before the wedding, as this will affect the design of the cake.

If ribbons are part of your cake design, we suggest that you provide the ribbon for the cake at least one month prior to the event. This ensures that the ribbon is the exact color and size you desire. Once we know the size and shape of your cakes, we will let you know the amount of ribbon to purchase.

It is also up to the bride/groom to provide color swatches for us to use. We will strive to match your colors as close as possible. Keep in mind that some colors may change or alter due to lighting/sunlight.

All other Cake Policies (Birthday Cakes, Sculpted Cakes, Event Cakes)

It is recommended to reserve your cake with us at least 2-4 weeks in advance.  Because we only accept a limited number of orders per day, we do fill up quickly during wedding season (spring and summer months). 

We require a 50% non-refundable deposit at the time the order is placed, which will be applied to your final balance.  This deposit is not refundable if you cancel your order within 30 days of your event. If cake is to be delivered the final balance is due 1 month prior to your event.  Failure to do so, may result in cancellation of your order.

Pricing subject to change without notice

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